Remote Desktop Software Features

Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.

View Remote Screen

Use the power of remote desktop software to boost your productivity.

Remote Support

Simply start a remote support session and ask your client to join it. View and control the client's device to provide technical assistance effortlessly.

Remote Sales

Boost sales by sharing your screen with potential customers. Present your products or services in real time, offering an engaging and interactive sales experience.

Remote Access

Access and securely manage your unattended remote devices from anywhere, ensuring you remain productive and connected at all times.

Remote Work

Securely access your office computer from home or while on the go. Screen sharing technology enables you to efficiently work remotely at any time, from anywhere in the world.

Remote Control

Control Remote Desktop

Everything you need to manage remote devices is at your fingertips.

Administration

Comprehensive Management

Gain a complete overview of computer groups, users, and user groups. Easily configure settings at both
the domain and user levels. Use audit tools to monitor events for accountability purposes.

Computer Groups

Effortlessly organize and control all computer groups under your management.

Users

Assign roles, manage permissions, and ensure each user has appropriate access to the necessary resources.

Audit

Filter events by type and see when they happened, whether they were successful, who initiated the action, and the raw data of the event.

Settings

Manage scheduled access times for computers, require 2FA, set password length and complexity requirements, and more.

Administrative Mode

Seamlessly integrate with Windows User Account Control (UAC) to manage remote computers with full administrative rights. By default, ISL Light runs without admin permissions, but you can effortlessly elevate permissions for advanced support tasks when needed.

Execute admin-level tasks remotely
Interact with User Account Control (UAC)

Restart and Resume

Restart a remote computer after installing new software and reconnect to the existing remote support session without interruption.

Automatically reconnect
Deliver uninterrupted technical assistance

System Information

Get a clear visual representation of remote system information and generate a comprehensive report.

Visualize remote system information
Generate detailed report

Record a Session

Configure automatic session recording as an additional security measure or to prevent potential disputes. Capture screen sharing, chat, audio, and video.

Convert recording to .avi
Automatic recording option

Remote Screen

Optimise Your View

Enhance your remote support experience with customizable view settings. Optimize color depth, screen resolution, and monitor management to achieve the best visual performance.

Color Depth

Quickly switch between 'Quality Optimized' and 'Speed Optimized' options, or choose from several detailed presets to find the perfect balance between visual clarity and performance when viewing a remote screen.

Screen Resolution

Adjust the remote computer's screen resolution to match the display size of your monitor.

Multiple Monitors

While controlling a remote computer, choose to display all remote monitors in a single window or separate them into different windows. Toggle between remote monitors, or drag and drop files from one monitor to another.

Files Management

Transfer Files Securely

Transfer files quickly and securely between computers during a remote desktop session. The dual-panel File Manager allows
fast navigation and enables you to manage files and folders on both the local and remote computers efficiently.

Watch the Video

Video Conference

Collaborate With Your Customer

Enhance your customer support with interactive collaboration tools. Communicate effectively through chat, audio/video calls, and annotation tools to provide exceptional remote assistance.

Instant Messaging

Chat with your client during the support session, exchange links, and attach chat transcripts to support tickets.

Audio/Video Call

Make support more personal and effective by starting a video call with your client.

Annotation Tools

Highlight areas, draw, and give visual instructions to make troubleshooting and support more intuitive and clear.

Customization

Support with a Custom Look

Apply your branding and tailor ISL Online to fit your workflow.

Logo and Colors

Add your logo and customize colors, change application names, icons, and key visuals to personalise the look and feel.

ConnectBox

You can add a ConnectBox to your site and ask the client to join a session through your website. ConnectBox is a simple form where the client can enter the session code and click Connect.

Command-Line Arguments

Adjust workflows and application layout with command-line arguments.

Branded Access Point

Create a custom webpage showcasing your logo, links, and colors, which you can use to invite your clients to join a remote support session.

WebAPI2

WebAPI2 allows you to integrate ISL Online with your third-party services or develop custom scripts for managing remote desktop sessions.

Language

ISL Online supports multiple languages, automatically selected by regional settings, with the option for users to manually change the language at any time.

Unattended Access

Connect via RDP/SSH

Seamlessly route Microsoft Remote Desktop Protocol (RDP) or Secure Shell (SSH) sessions between your local computer and unattended computers running in the remote network without using a VPN or making any firewall changes.

RDP/SSH Jumpbox

A Jumpbox is a computer that serves as a bridge for your connection, allowing you to connect to any computer in the remote computer's local network.

Create a Custom Tunnel

Besides RDP and SSH connections, you can tunnel any connection of your choice. The custom tunnel functionality can be used once you establish a session with the remote computer. Please refer to the manual for steps on creating a custom tunnel to the remote computer.

More Features

Ways to Connect

Choose how to connect with your customers or unattended remote computers.

Desktop App (recommended)

For the best remote desktop experience, download and install the ISL Light application on your Windows, macOS, or Linux computer.

Web Portal

Log into your ISL Online account through your browser to start a remote desktop session from the web portal.

Mobile App

Get the mobile app (iOS, Android) to connect from your mobile device to remote computers or to allow a technician to troubleshoot your phone or tablet.

Essentials

Learn about the essential tools that will make your remote desktop experience both efficient and enjoyable.

View Remote Desktop

View the screen of a remote computer (Windows, macOS, or Linux) or mobile device (iOS or Android).

Share My Screen

Share your screen with a remote client.

Transfer Session

Transfer your session to a colleague, allowing them to take over and continue.

Invite an Operator

Invite another technician to join your session and work together on troubleshooting technical issues.

Pause a Session

Pause a remote support session and resume it instantly later. During the pause, your client can work on their computer without interruptions.

Select Region

View only a designated part of the remote screen.

File Manager

A dual-panel file manager allows you to quickly and efficiently transfer files and manage folders on both local and remote computers.

Multiple Monitors

Easily switch between remote monitors or view them all at once with flexible display modes.

Color Depth

Easily switch between 'Quality Optimized' and 'Speed Optimized' modes to view the remote screen, or choose from a variety of advanced configuration options.

Screen Resolution

Adjust the remote computer's screen resolution to match the display size of your monitor.

Black Screen (Curtain Mode)

Temporarily activate a black screen (curtain) to hide sensitive information.

Stream Remote Sound

Play audio from the remote computer through your speakers or headset.

Administrative Mode

Seamlessly interact with Windows UAC and manage a remote computer with administrative rights.

Restart and Resume

Restart a remote computer after installing new software and reconnect to the existing remote support session without interruption.

Quick Launch

Directly launch essential system apps on the remote computer, such as Command Prompt, Device Manager, and Task Manager, all from your local computer.

System Information

Instantly obtain remote system information.

Keyboard Commands

Run common keyboard shortcuts on a remote computer, including Ctrl+Alt+Del.

Record a Session

Capture screen sharing, chat, audio, and video.

End-Of-Session Dialog

At the end of the remote support session, display a simple text input form where the operator and/or the client can provide feedback about the session.

Collaboration

Enhance your customer support with interactive collaboration tools. Communicate effectively through chat, audio/video calls, and annotation tools to provide superior remote assistance.

Audio/Video Call

Make support more personal and effective by starting a video call with your client.

Chat

Chat with your client during the support session, exchange links, and attach chat transcripts to support tickets.

Annotation Tools

Highlight areas, draw, and give visual instructions to make troubleshooting and support more intuitive and clear.

Computers

Effortlessly organize and control all computers and computer groups under your management.

Custom Deployment Link

Generate and deploy a link with the necessary parameters to quickly set up a remote access agent on multiple remote computers.

Mass Deployment

Use Microsoft Intune or similar deployment tools to install remote access agents on multiple computers in bulk.

Deploy Settings

Deploy a registry file with settings of your choice to multiple computers at once.

Change Owner

Transfer ownership of a remote computer to another user, granting them full management rights. The new owner will have the ability to move, edit, or delete the computer.

Computer Groups

Create computer groups (e.g., Home, Office) and add your remote computers to the appropriate groups.

Share Computers

Share an individual computer or a group of computers with another user or user group, allowing them to manage the computers within the group.

Computer Tags

Add tags to each computer to quickly find and organize them by specific tags.

Computer Shortcut

Create a shortcut to a computer you frequently access and place it on your desktop or pin it to the taskbar for easy access.

File Sharing

You can specify files or folders on a computer to be accessible via remote connection.

Upgrade ISL AlwaysOn

Easily upgrade the remote access agent on all your computers with a single click.

Access Password

Set a main access password for your remote computer, a connection access password for shared computers, or a one-time password for temporary access.

Email Notifications

Receive an email notification whenever a remote access session starts, ends, fails, or when files are downloaded from a specific computer.

Local User Consent

Give your customers control over whether to accept or reject an incoming remote access connection.

Wake Up a Remote Computer

Set up Wake-on-LAN (WOL) to remotely power on a computer.

Access History

Access history enables you to view and search through remote connections made to a specific computer for audit purposes.

Users

Assign roles, manage permissions, and ensure each user has appropriate access to the necessary resources.

Permissions

Set detailed permissions for each user individually, or create domains to apply domain-specific rules to all users within a domain.

License Usage

Monitor ongoing sessions and manage your license usage, with the option to terminate active sessions directly from your account when needed.

External Authentication

ISL Online integrates with external user directories like Microsoft Active Directory, NetIQ eDirectory, LDAP, RADIUS, and SAML 2.0, enabling simple and secure user management.

Single Sign-On (SSO)

Users from your organization are able to log into their ISL Online account through your SSO identity provider (e.g., Microsoft Entra, Okta, etc.) via the secure SAML 2.0 protocol.

Reports

Utilize reports to gain insights into your remote support activity and make data-driven decisions to optimize your support workflow.

Customization

Apply your branding and tailor ISL Online to fit your workflow.

Logo and Colors

Add your logo and customize colors, change application names, icons, and key visuals to personalize the look and feel.

Command Lines

Adjust workflows and application layout with command-line arguments.

Connect Box

Add a textbox to your website to let your clients join a remote support session directly from there.

Branded Access Point

Create a custom webpage showcasing your logo, links, and colors, which you can use to invite your clients to join a remote support session.

WebAPI2

WebAPI2 allows you to integrate ISL Online with your third-party services or develop custom scripts for managing remote desktop sessions.

Language

ISL Online supports multiple languages, automatically selected by regional settings, with the option for users to manually change the language at any time.

Security

Advanced encryption, compliance, and robust security features.

AES 256-bit Encryption

Industry-standard AES 256-bit end-to-end encryption protects the data traveling between the operator and the client.

RSA 2048/4096-bit, ECDSA P-256

We apply industry-standard security technologies to protect your data and comply with the strictest security standards.

Two-Factor Authentication (2FA)

Enable two-factor authentication as an extra layer of security.

Code Signing

ISL Online applications are digitally signed by means of a Code Signing certificate, which reliably identifies ISL Online as the software publisher.

Port Filtering

Unless a stricter firewall policy is applied, ISL Online works with your existing firewall and does not require any additional configuration.

ISO 27001:2022 Certification

ISL Online Headquarters (XLAB) holds the ISO/IEC 27001:2022 certificate which proves our commitment to information security.

Function Transparency

The software's functionality is transparent, ensuring that the client can always monitor and control the actions performed by the helpdesk operator.

Allow / Deny Lists

You are able to limit the data access to ISL Online servers based on the IP and/or MAC addresses.

Intranet (LAN-only) Option

If you plan to use ISL Online within your LAN (intranet) only, there is no need for a public IP address.

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